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We Make Any Frame Size! Text us your size ☎️ (201)421-4060 or Chat with us 💬 || FREE SHIPPING
We Make Any Frame Size! Text us your size ☎️ (201)421-4060 or Chat with us 💬 || FREE SHIPPING

Refund policy

 

Don't Love It...You're Free To Return It. 

If you don't love it, return it.  Modern Memory Design Picture Frames is committed to quality products with  100% satisfaction guaranteed.

For any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 14 days of time of purchase and receive a full refund for the price of the product.

Shipping charges will not be refunded.  Modern Memory Design Picture Frames does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees.  We will issue your refund within (12-24) hours of receiving the returned merchandise.

RETURN INSTRUCTIONS:

1.Email contact@modernmemorydesign.com to let us know your order number and the issue you are experiencing. (Please make sure to reach out to us before returning any artwork.)

2. Once we review your inquiry we will request that you ship back the frame or art. We will let you know what address to ship the artwork back to once our customer support team reviews your return request.

3. Once received we will ensure the canvas is not damaged and then help you 1-on-1 with the process of getting your refund or exchange, which will be processed 12-24 hours after receiving the returned merchandise.

BE SURE TO SAVE YOUR RETURN LABEL RECEIPT FROM THE POST OFFICE YOU HAVE PROOF OF RETURN.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We DO NOT accept returns for custom or personalized items/product

How To Return Items

  1. Please email us about your return order
  2. Place the item(s) in the original packaging and mail your return to below address:

    Modern Memory Design.
    Attn: Returns
    12 trudy Dr 1
    Lodi, NJ 07644


  3. Once item(s) is returned team will inspect your item(s) within five (5) business days and process your return. Refunds will be processed promptly but may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. You are responsible for all return shipping charges. We strongly recommend using a shipping method with tracking to mail your return.

Damaged or Defective Items

We take pride in our craftsmanship so if you’ve received damaged or defective items, please contact our Customer Service team to arrange a refund or exchange.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Custom made product based on your request

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@modernmemorydesign.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@modernmemorydesign.com and send your item to: 432 van bussum ave, garfield NJ 07026, United States.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.