Frequently Asked Questions (FAQ) - Picture Frames

We take great care in shipping our picture frames to ensure they arrive safely. Each frame is wrapped in bubble wrap, fitted with corrugated protective corners, and packed securely in a sturdy box before shipping to your home.

What shipping carriers do you use?

We use UPS and USPS for most deliveries, typically Monday through Saturday. You can track your package using the shipping email we provide once your order has been shipped.

What framing services do you offer?

Modern Memory Design offers a wide range of custom framing services, including photo framing, canvas stretching, diploma and certificate framing, sports memorabilia framing, jersey framing and much more. Check out our Online Frame Studio for more details.

Can I get a quote for a custom framing project?

Absolutely! Simply contact us with your project details, including artwork dimensions, preferred frame style and material, and any additional requirements. We'll quickly provide you with an estimate.

How do I care for my custom frame?

To keep your custom frame looking its best, display it in a stable environment away from direct sunlight, dust it regularly with a soft, dry cloth, and clean the glass with a non-ammonia glass cleaner and a lint-free cloth. Avoid using harsh chemicals or abrasive materials on the frame or artwork.

What is the turnaround time for custom framing orders?

Typically, custom framing orders take 2-3 business days to complete, though turnaround time may vary depending on the complexity of the project and our current workload.

How do I order a custom frame online?

Ordering a custom frame online is easy! Just visit our Online Frame Studio, select the framing service you need, choose your preferred frame style and material, provide your artwork dimensions, and upload a high-resolution image of your artwork (if necessary).

What materials are available for custom frames?

Modern Memory Design offers a variety of materials for custom frames, including wood, metal, polystyrene, and acrylic.

What frame styles are available?

We offer a wide range of frame styles to suit your preferences and complement your artwork, including modern, traditional, rustic, colorful, industrial, and floating designs.

Can you frame irregularly shaped objects or artwork?

Yes! We can accommodate irregularly shaped objects or artwork using custom-cut matting and frame designs.

What is the difference between a mat and a mount?

A mat is a decorative border that surrounds and separates your artwork from the frame's glazing, while a mount is the backing material that supports and secures your artwork within the frame.

Do you offer UV-protective glass or acrylic options?

Yes, we offer UV-protective glass and acrylic options to safeguard your artwork against harmful ultraviolet rays that can cause fading and deterioration over time.

Can you frame canvas artwork?

Absolutely! We can frame canvas artwork using either a traditional frame or a floater frame for a modern, floating appearance.

What are the benefits of conservation framing?

Conservation framing employs acid-free, archival-quality materials and techniques to protect and preserve your artwork from environmental damage, ensuring its longevity and maintaining its value over time.

Do you offer discounts for bulk or wholesale orders?

We may offer discounts for bulk or wholesale orders. Please contact us with your specific needs and quantities for more information.

Can I make changes to my custom framing order?

If you need to make changes to your custom framing order, please contact us as soon as possible. We'll do our best to accommodate your request, but changes may not be possible if the framing process has already begun.

If you have any other questions or need assistance, don't hesitate to contact us at contact@modernmemorydesign.com or call (201) 421-4060. Our dedicated team is always ready to assist you with all